Salon policies

Last updated: 2026-10-03

Bookings and upfront payments

A 30% upfront payment confirms your appointment and is credited towards your final bill. The balance is payable at your visit. Your appointment is confirmed once payment is successful.

Cancellation and no-shows

Upfront payments are non-refundable if you cancel or do not attend, subject to statutory refund rights, including cancellation of an unused service within the statutory period where applicable. If the salon cancels or cannot provide the service, your payment will be refunded. Contact us with your booking number for assistance or a refund request.

Rescheduling

Request a new time at least 24 hours before the appointment, subject to availability. Your upfront payment transfers to the new time without a second charge. Contact the salon for later changes. Rescheduling keeps the selected services and total unchanged; contact the salon to change services.

Refunds and payment receipts

Approved refunds are returned to the original payment method, subject to payment-provider and bank processing. A receipt for your upfront payment becomes available after payment succeeds. The salon issues the final invoice and credits the upfront payment once. A review request is not confirmation that a refund has been processed.

Home services

A SAR 50 fee applies to each home service and is included in the booking total and upfront payment. Please provide an accurate address and contact number.

Policy applicability

This policy applies to new bookings. Earlier bookings retain the terms accepted when booked.

Products and payment

The order total is shown before payment. Order confirmation depends on successful payment and product availability. Deleting your account does not forfeit any active package or balance. For order questions or refunds, contact the salon with your order number.

Contact

For booking and order support, email info@monohairspa.com or use the contact options in the app.